|
2024 Customer Service Fall Workshop
Friday, December 06, 2024
Category: Section Events
| Location |
City of Columbus - Conference Room141 N Front StColumbus, OH 43215 |
| Parking |
141 N Front St is the garage address, the conference room is in the foyer on the first floor. Parking for this event is in the same location (same address) as the Conference Room for technical sessions. Parking is free.
|
| Time |
8:30am - 3:30pm |
| Fees |
Member: $75
Non-Member: $95
|
| Registration Deadline |
November 29, 2024 |
| Cancellation Deadline |
Registration must be cancelled in writing to [email protected] by November 29, 2024 to receive a refund. |
| |
Contact Hours Available |
Agenda:
| 8:30 - 9:00am |
Registration |
| 9:00 - 9:30am |
Welcome - Matt Steele, City of Columbus |
| 9:30 - 10:30am |
Empowering Customer Service through DEIB, Enhancing Communication for an Inclusive Customer Experience- Denita Bonhart, City of Cleveland |
| 10:30 - 10:45am |
BREAK |
| 10:45 - 12:15pm |
Transforming Toledo's Customer Experience:Leveraging Technology through AMI, Upgraded Billing Software, and a Customer Portal to Empower Customers & Enhance Utility Services- Jenny Jaqua, City of Toledo & Todd Saums, City of Toledo |
| 12:15 - 1:00pm |
LUNCH |
| 1:00 - 2:00pm |
How Do We All Communicate? Adapting to Change? Roundtable Discussions - Facilitated by Kim Spiert, City of Columbus |
| 2:00 - 2:15pm |
BREAK |
| 2:15 - 3:15pm |
Continued Discussion: How Do We All Communicate? Adapting to Change? Roundtable Discussions - Facilitated by Kim Spiert, City of Columbus |
| 3:15 - 3:30pm |
Closing Remarks - Kim Spiert |
Contact: [email protected]
|
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