Registration Fees: 

• AWWA Member: $65
• Nonmember: $85

Registration Deadline: May 1, 2025

Register Online Here

Agenda (6.0 Contact Hours Available - pending OEPA approval)

• 8:00am - 8:30am: Registration 
  
• 8:30am - 8:45am: Welcome & Introductions 
• 8:45am - 9:30am: Staying Positive - While Dealing With the Public [Kim Spiert, City of Columbus]
  
• 9:30am - 10:15am: Utilizing Technology to Enhance Customer Service [Jen Rosemark, Rural Lorain County Water Authority]
  
• 10:15am - 10:30am: Break 
• 10:30am - 11:15am: CyberSecurity [Kirk Herath, CyberOhio, Office of the Governor]
  
• 11:15am - 12:00pm: The Balancing Act: Addressing the Needs of Tenants and Landlords [Todd Albrecht- City of Cleveland]
  
• 12:00pm - 1:00pm: Lunch 
• 1:00pm - 2:30pm:
  Roundtable: [Billing Issues, New Customer Procedures, Employee Recognition, Customer Service Policies/Procedures, Payment Plans/Collections, Training/Employee Development]
  Facilitators: Cathi Clements [Montgomery County Environmental Services, Deborah Conner, City of Elyria]
  
• 2:30pm – 3:00pm: Closing Remarks